Gatlinburg Ziplines ReservationCall us at 865-453-8644

Gatlinburg Zip Line FAQ

Gatlinburg Zip Line FAQ

Q: I want to go on a zip line adventure but I’m afraid of heights – what do I do?

A: Many people have a fear of heights, but they’re still able to enjoy going on a zip line adventure! You have to remember that you will be clipped (doubly) to a steel cable that is over a half inch thick. Our guides are trained to be with you throughout your entire adventure and to provide any amount of support that you need. You will have 2 guides with you on each line, also, when you are not riding the zip line and on the towers you are attached by a safety line at all times. At your highest point you will be 150 feet off the ground.

Q: Will I be very high?

A: The average zip line adventure will take you anywhere from a few feet, up to 150 feet, where you can get a great view of the Sevierville forest canopy!

Q: Seriously, is zip lining safe?

A: Almost all adventure trips, including things like rock climbing or white water rafting, carry risks with them. Our course was designed to be as safe as possible. We use only the highest quality of equipment available, and everything is checked daily by our experts, who are also professionally trained. We do everything that we can to make sure that you will be as safe as possible during your adventure.

Q: How long is a zip line adventure?

A: If you’re taking a tour, you’ll likely spend around 1 1/2 to 2 hours at the tour. Please try to arrive 30 minutes before your scheduled time. It takes about 20 minutes to get oriented and to be trained in what you need to know. You will get to ride all 9 zip lines that range from 450 to 2,500 feet long.

Q: Do I have to do a lot of walking or hiking?

A: Not much at all since we transport you to the first tower aboard a covered truck but you will have to climb approximately 100 steps throughout the course.

Q: But I’ve never gone on a zip line adventure before!

A: That’s okay! Most of our clients have never experienced the thrill of a zip line adventure before. That’s why our guides make sure that they give a complete orientation session before every training session, and why we make sure that we do everything we can to make you feel comfortable about your adventure. You might want to look over our “Zip line Safety” section to see all we do to make sure your adventure is a safe one.

Q: Can anyone go on a zip lining tour?

A:Our tour is designed for use by anyone who is over the age of three (children this young will tandem ride with one of our experienced guides or a parent). As a general rule a participant should be over 70 lbs. to ride alone. The zip line is designed to carry passengers who are between 70 and 275 lbs. (if you’re able to fit into a 44″ harness you may be able to zip) but the ultimate decision is up to the tour guide. Safety is always the most important factor. It is a requested that participants in a zip lining tour are in average health with no heart or back problems that might result in a worsening health issue. Any child below the age of 16 will have to be accompanied by an adult the entire time they are at the park.

Q: Can you go on a zip lining adventure when you are pregnant?

A: No, if you are pregnant you will not be allowed to go on a zip lining adventure, but we hope that you will contact us about an adventure after you have had your child.

Q: Should I wear anything special?

A: When you’re planning on going on a zip line adventure, the first thing that you need to do is to make sure that you are wearing comfortable clothing. Skirts are not recommended, and you should not wear any type of jewelry that dangles. Close-toed shoes are required and anything that’s loose, like scarves, should be removed. If you have long hair, it should be tied back, and you should take everything out of your pockets, including cell phones, so that they do not end up hopelessly lost on the floor of the forest.

Q: What if it’s cold?

A: The temperature can drop when you’re going on a zip line during the winter months, so make sure that you dress appropriately. Thick socks, a warm jacket that can zip up, a warm winter hat, thermal underwear, and even a face mask can be helpful if you’re going to be on a zip lining adventure in the winter months.

Q: Do I have to wear any special equipment?

A: Your guide will fit you securely into a seat harness. You’ll also be given a helmet, gloves, a trolley system, which is what moves you throughout the cables, and 2 lanyards that have safety clips on them.

Q: How about the rain? Can I go down the zip line in the rain?

A: You can go down a zip line in the rain, but not if there is any lightening. We try to make sure that we contact everyone who is booked for a zip lining adventure in the event of a storm. If your adventure is canceled due to inclement weather, you can opt to reschedule or to have your money refunded.

Q: We’ve got a large group going, do you offer group rates?

A: Yes, we do offer group rates. If you are interested in knowing more about saving the most money for your group, please contact us at 865-453-8644.

Q: How many people can go together?

A: We can have up to 12 people per tour. If you have a large group, you will all zip together. If, however, you are smaller than 8 people, you may be set up with another group of people and you will all zip together.

Q: I have a special occasion! Can we celebrate it?

A: Absolutely! If you let us know ahead of time about the special occasion, we will make sure that we honor it for you. Please discuss with us your occasion so that we can help you to make the most of your special occasion. We do require that payment is made before your zip lining adventure. You can either pay in cash or you can pay through our secure online site using a credit card.

Q: Do I need to make a reservation?

A: We do accept walk-ins, but reservations are a very good idea. We only accept 12 zipliners at once, which means that we only have so much time for adventures every day. A reservation can ensure that you get the adventure that you’ve been waiting for.

Q: Should I tip my guide?

A: That is totally up to you but it is common industry practice to give a tip to your guide. If they have provided you with the experience that you were hoping for, it is normal for a guide to receive a 10-15% tip per person.

Will I be very high?

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